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var(--secondary-200);border-radius:8px;padding:0 8px;height:34px}.chats__assign-icon{color:var(--secondary-400);flex-shrink:0}.chats__assign-select{border:none;background:transparent;font-size:13px;font-family:inherit;color:var(--secondary-700);cursor:pointer;outline:none;max-width:140px}.chats__win-actions{display:flex;align-items:center;gap:10px;flex-shrink:0}.chats__end-btn{padding:8px 14px;border:1.5px solid var(--secondary-200);border-radius:8px;background:#fff;font-size:13px;font-weight:600;font-family:inherit;color:var(--secondary-600);cursor:pointer;transition:all .2s}.chats__end-btn:hover{border-color:var(--error);color:var(--error);background:#fef2f2}.chats__del-session-btn{width:34px;height:34px;border:1.5px solid var(--secondary-200);border-radius:8px;background:#fff;color:var(--secondary-400);display:flex;align-items:center;justify-content:center;cursor:pointer;transition:all 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.chat-msg__bubble-actions{opacity:1}.chat-msg__bubble-actions .chat-msg__edit-btn{position:static;opacity:1}.chat-msg__del-btn{width:22px;height:22px;border:none;border-radius:5px;background:#0000001f;color:inherit;display:flex;align-items:center;justify-content:center;cursor:pointer;transition:background .15s;padding:0}.chat-msg__del-btn:hover{background:#ef4444b3;color:#fff}.chats__messages{flex:1;overflow-y:auto;padding:16px 20px;display:flex;flex-direction:column;gap:8px;background:var(--secondary-50);scroll-behavior:smooth}.chats__messages::-webkit-scrollbar{width:5px}.chats__messages::-webkit-scrollbar-track{background:transparent}.chats__messages::-webkit-scrollbar-thumb{background:var(--secondary-200);border-radius:4px}.chats__msgs-loading{text-align:center;color:var(--secondary-400);font-size:13px;padding:20px}.chat-msg{display:flex}.chat-msg--admin{justify-content:flex-end}.chat-msg--visitor{justify-content:flex-start}.chat-msg__bubble{max-width:72%;padding:10px 14px;border-radius:16px}.chat-msg--visitor .chat-msg__bubble{background:#fff;border:1px solid var(--secondary-200);border-bottom-left-radius:4px}.chat-msg--admin .chat-msg__bubble{background:var(--secondary-900);border-bottom-right-radius:4px}.chat-msg__bubble p{font-size:14px;line-height:1.5;margin:0;color:var(--secondary-800)}.chat-msg--admin .chat-msg__bubble p{color:#fff}.chat-msg__meta{display:block;font-size:10px;margin-top:5px;color:var(--secondary-400)}.chat-msg--admin .chat-msg__meta{color:#ffffff80}.chat-msg__check{margin-left:2px;color:var(--secondary-400)}.chat-msg__check--read{color:#2563eb}.chat-msg__bubble--editable{position:relative;cursor:default}.chat-msg__edit-btn{width:22px;height:22px;border:none;border-radius:5px;background:#0000001f;color:inherit;display:flex;align-items:center;justify-content:center;cursor:pointer;transition:background 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button:hover{background:var(--error);color:#fff}.chats__attach-status{font-size:12px;color:var(--primary-600);font-weight:500}.chats__attach-error{width:100%;font-size:12px;color:var(--error);background:#fef2f2;border-radius:6px;padding:6px 10px}.chat-msg__image{display:block;max-width:100%;width:240px;border-radius:10px;cursor:pointer;margin-bottom:4px}.chat-msg__audio{display:block;width:240px;height:36px;margin:2px 0}.chat-msg__file{display:flex;align-items:center;gap:10px;text-decoration:none;color:inherit;padding:6px 4px;min-width:200px}.chat-msg--admin .chat-msg__file{color:#fff}.chat-msg__file-info{display:flex;flex-direction:column;gap:2px;flex:1;min-width:0}.chat-msg__file-name{font-size:13px;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat-msg__file-size{font-size:11px;opacity:.7}.chat-msg__file:hover .chat-msg__file-name{text-decoration:underline}.chat-msg__caption{font-size:13px;margin-top:4px}.chats__reply-form input{flex:1;padding:11px 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button:disabled{opacity:.4;cursor:not-allowed}.chats__closed-bar{text-align:center;padding:14px;font-size:13px;color:var(--secondary-400);border-top:1px solid var(--secondary-200);background:#fff;flex-shrink:0}@media(max-width:900px){.chats__layout{flex-direction:column;height:auto;min-height:unset}.chats__list{width:100%;border-right:none;border-bottom:1px solid var(--secondary-200);max-height:280px}.chats__sessions{max-height:220px}.chats__window{height:460px}}@media(max-width:640px){.chats__page-header{flex-direction:column}.chats__notif-btn{width:100%;justify-content:center}.chats__refresh{display:flex}.chats__messages{padding:12px}.chat-msg__bubble{max-width:85%}}.chat-session__badges{display:flex;align-items:center;gap:4px;flex-wrap:wrap}.chat-session__tag{display:inline-flex;align-items:center;gap:3px;font-size:10px;font-weight:600;padding:2px 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8px;margin-top:4px;padding-top:10px}.chats__tag-option--clear:hover{color:var(--error);background:#fef2f2}.chats__notes-panel{padding:12px 16px;background:#fffbeb;border-bottom:1px solid #fde68a;flex-shrink:0}.chats__notes-header{display:flex;align-items:center;gap:8px;margin-bottom:8px;font-size:13px;font-weight:600;color:#92400e}.chats__notes-hint{font-size:11px;font-weight:400;color:#b45309;opacity:.7}.chats__notes-saved{margin-left:auto;display:flex;align-items:center;gap:3px;font-size:11px;font-weight:600;color:#16a34a;animation:fadeIn .2s ease}.chats__notes-saving{margin-left:auto;font-size:11px;color:var(--secondary-400)}.chats__notes-textarea{width:100%;padding:10px 12px;border:1.5px solid #fcd34d;border-radius:10px;font-size:13px;font-family:inherit;color:var(--secondary-800);background:#fff;resize:vertical;min-height:60px;transition:border-color .2s}.chats__notes-textarea:focus{outline:none;border-color:#d97706;box-shadow:0 0 0 3px 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